Reviews from customers online are like first impressions. These reviews can be the difference between success and failure for the small business. Establishing a reputation online through reviews on Google, Facebook, and Yelp is easy, free and super important. 93% of customers believe that online reviews impact on their buying decisions.
How can you improve your customer reviews for your small business?
Ask for customer reviews and make it simple
The simplest way to get more customer reviews is to ask for them, either by email or by text. While most customers don't consider leaving reviews, if they solicit them, they'll be more likely to. For ease of use add a link to your Facebook or Google page.
Don't think you can't make an impact with an in-person conversation
A verbal request could be sent to customers to discuss how reviews can be used to increase the success of your business. This will go a long ways in encouraging customers. This is particularly helpful when you weave it into the conversation as you close a call or service.
The tone and the timing need to be determined
It is crucial to be punctual in order to get a response. If you're looking for local businesses to offer customers with the best experience for a meal delivery or auto repair, it is important that you make an immediate request.
Send a reminder
If you don't receive a response to your first message or email, send a reminder. Follow-up messages should be straightforward. It should be directed to where you'd like the review to be left. Make it brief and clear. Send the email at 6-8pm after work or early in the morning. This is the ideal times to send emails.
Help your customers leave reviews
Giving customers sentences can be extremely useful. This one works especially well with long-time or repeat customers who you have an established relationship. Contact them via email to ask questions and request their permission to use it as reviews. Then, you can post it on your site with their name. If you're not sure what to say Most satisfied customers will be happy to write you reviews. However, if they feel stuck for words Send them an email and ask questions.
Personalize your email
The concept of targeted personalization has proven to be a great way to increase the level of engagement with customers. Instead of saying, "How likely is it that you would recommend this brand to a colleague or friend?" it's nicer to say, "Hi Mark, how likely are you'd suggest this brand to a colleague or friend?"
Customer reviews that are negative can be used to benefit your business
A negative review is unavoidable but also a great opportunity to create an image of positivity. People look at reviews for patterns. One negative review won't overshadow 100 positive ones.
Instead of focusing on the negative and blaming the customer, offer an apology and ask for the details of the situation. Offer a solution , and then request an update on their review. Your achievement will be enhanced by a revised review that highlights the effort that your business made to solve customer issues.
Send a message to your regular customers
They are your most loyal and satisfied customers. They're most likely to praise your service, and write reviews that are glowing. Their reviews are most likely to have the most far-reaching impact as they'll probably talk about the frequency they use your business and come away content.
Respond to all customer reviews
The customer took the time to leave a review and it's your obligation to respond. If people notice that you reply to each review, no matter how good or poor it indicates that you care about their sentiments and encourages new customers to share their own impressions.
Don't forget to thank your reviewers
Simple thank-you messages can help in making customers aware of your excellent customer service, and make them feel valued for their efforts. This will also make them more likely to refer to your products or services the next time.
Make these steps in order to enhance your online reputation because when the reviews improve and more positive, they will attract more customers, which leads to more reviews.
For a variety of reasons, companies want to delete any Tripadvisor review from their Tripadvisor business page. The reason could be that the review is not accurate or could deter potential customers. A negative review online is one of the main reasons why the majority of customers have rescinded their decision to visit a business.
However, deleting a review isn't an option at first place for anyone who has an existing Tripadvisor listing because Tripadvisor does not permit anyone who has a listing to delete reviews from their pages. Instead, listing administrators should select one of two choices:
Talk about the issue with the customer and request an updated review
Flag the review for being fake
Fix the issue and upload an updated review
Reacting to reviews is an activity that all listing managers needs to turn into a habit particularly when it comes to negative reviews.
To show you care, thank the user who left negative reviews on Tripadvisor. This is the only way to attempt to resolve the issues identified in their review.
You may request an updated review if you are capable of resolving the issue. Though reviews aren't editable once they've been published, users can edit them, and then publish an updated review that precisely summarizes their experience.
Reviewers can be removed from the website by following these steps:
* Log into Tripadvisor and then access their profile as a user.
Find the review to remove and click the button with three dots in the review. The button is located in the upper-right corner of your review.
Click on the "Delete" button. Tripadvisor will ask you to confirm the request by clicking the button again. An email must be sent to confirm that the review was removed.
* At this time, the user will be free to write a new review for the listing. Be aware that Tripadvisor can only permit one updated review per user "for the similar experience."
How to spot and identify fake reviews
Another option is to mark reviews that you think are fake. Tripadvisor puts fake reviews in three categories. Check this site out to discover a full report on Tripadvisor review.
Biased Positive Review, also known as Review Boosting is a positive and biased review from someone connected to the business. This could be the business's owner or an employee, or a friend who is employed by the company. Review boosting can also occur when the business offers untrue incentives to get positive feedback.
Biased Negative Review, also referred to as Review Vandalism: These are negative reviews written to hurt the reputation of a company's online presence and lower its ranking in search results. These can come from two sources: a rival company or someone that is blackmailing the business with the threat of negative reviews.
Paid reviews, also referred to as Review Optimization is where a company is offered assistance in an accident or intentional manner to improve its Tripadvisor rank by flooding it with positive reviews.
Tripadvisor is available to contact via your Management Center page if you find one of these reviews. From there:
* Click "Reviews" at the menu at the top and then select "Report a Review."
* Click the "Report fraud" button in the "Please Tell Us What the Problem Is" section.
* Select your issue type by reviewing it in the "What you would like to do?" selection. You can select between Blackmail Threat, Review Boosting, Review Vandalism, or Review Optimization.
* Answer two questions on Tripadvisor. The questions inquire if the review has been posted before and if it is your first review.
Please provide additional details including the name of the reviewer, month and date of the reviewer's visit, their email address, and email address.
Please write down your event's details in the text box. Be as detailed as you can.
In the meantime, Tripadvisor recommends that you respond to the review so that other consumers know your perspective and that you're trying to handle the situation.